Attrition Rate for Customer Loss

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Watch the video above to Ensure Customers Loss Is Minimal

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Lesson Summary:

The loss of customers happens in every business, it’s a natural occurrence. However, there needs to be a reason why a customer leaves you and you need to find this out, particularly if this is an A or B customer. 

Review your lost customer base (your D customers) and then have a strategy to win them back, leaving potential C customers alone.

What you’ll learn in this Lesson:

  • How to calculate the percentage of customers attrition rate per year.
  • Identify the reasons for losing customers and fix this problem
  • Opportunities for marketing leads.


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Video Transcript

Formulated Worksheet

Homework Assignment

Frequently Asked Questions

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Fran Piggott

Fran PiggottInstructor

How can I help you? I look forward to answering your questions.


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