‘Retain’ and ‘Grow’ Your Customers for Sustainability

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Watch the video above To Keep your customers satisfied

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Lesson Summary:

With 60% of your sales being generated from existing customers and 30% from word-of-mouth referrals from existing customers, it’s crucial for you to nurture and build relationships with these customers.

What you’ll learn in this Lesson:

  • How to nurture and care for your customers.
  • Exceptional customer service.
  • What to do if you’ve messed up.
  • Telephone techniques and language.
  • Email marketing and mobile marketing tips.


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Video Transcript

Homework Assignment

Frequently Asked Questions

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Fran Piggott

Fran PiggottInstructor

How can I help you? I look forward to answering your questions.


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